Client Care

One you purchase your shutters from us, we will refer to you as our client. We believe customers come and go whereas clients will be there for life.

Our mission is to add more value than anyone else. We will always look for ways to add value to our service to you so you are delighted and proceed to tell everyone how great the experience was.

More and more of our customers recommend us to friends and family, which is the best accolade anyone can have.

Our commitment to customer care begins with initial consultation. The process consists of: –

  1. Initial contact – design visit arranged
  2. One of our fully trained surveyors will meet you and collaborate with you on the type of shutters you desire.
  3. We will calculate a very competitive price and put the order into production.
  4. 8-10 weeks later your shutters arrive and one of our friendly fitters will install your shutters in 1-2 days.
  5. You can then enjoy your new stylish shutters and the Peace of mind warranty that we offer. This allows you to call out your fitter at no cost to you to adjust them, remove them so you can replace your windows and then refit them.
  6. You can then enjoy the cost savings such as reduce energy bills and also add value to the value of your home.